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Wave Support

Remote Access via One Time Link (OTL)

You can access Wave easily and securely if you are working remotely using One Time Link (OTL), a second factor authentication mechanism. If you have not logged into Wave for the first time yet, please read this article​ on the process first.

The frequency with which you would need to log in using OTL is determined by your company, but the default is once per day. This could be more if you change browsers, if you work in incognito or InPrivate browsing mode, or if you are not accessing Wave from an authorized location.

Using OTL

When you log into Wave from outside your company’s network, you will see a notification similar to the one below.

You will then receive an email from Wave with your OTL. Click on the link to continue you login process and access Wave

Common OTL Errors

When logging in with OTL, it is possible to get an error message. Below are two of the most common.

Expired Link

This link is valid for 30 minutes. You will need to request a new link if you receive this message

Used Link

OTL can only be used once. The below message will appear if you already used the link, or if you have already used a more recent link. You will need to request a new link if you receive this message.

Troubleshooting and FAQs

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